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Gain Visibility Into Sales & Marketing Efforts To Drive Growth

Marketing, sales, and customer service departments can be busy places generating volumes of important data. It takes time to review separate reports and determine what is working well and which activities may not be generating the results you had intended. Get quick access to your business data, in a context that makes sense, and drive […]

Categories: Customer relationship management (CRM), Sage CRM Solutions

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Strengthen Customer Service And Loyalty With A Better CRM Solution

We’ve been told that it’s more cost-effective to keep an existing customer than look for a new one.  Customer loyalty is important and that, in turn, makes customer service important.  Improve customer service and satisfaction and nurture long-term relationships by implementing a customer relationship management (CRM) solution. Your customers have sought your business for one […]

Categories: Customer relationship management (CRM), Sage CRM Solutions, Sage ERP Solutions

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Teach Your Team To Love CRM By Choosing The Right CRM Solution

Sales teams often have their own unique way of working with customers and managing customer-related data.  However, with everyone doing their own thing, your business will lack consistency and the visibility you need to know what’s going on within your sales department.  Implementing a customer relationship management (CRM) solution can improve sales processes but if […]

Categories: Customer relationship management (CRM), Sage CRM Solutions

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Do Your Marketing, Sales & Customer Service Teams Get Along?

If your answer is no, you aren’t alone. Marketing, sales and customer service representatives often have their own agendas and methods for attracting and retaining customers. Although teams are separated into different departments for functional reasons, they share common goals – to identify, attract and retain customers. All too often these three teams become focused […]

Categories: Customer relationship management (CRM), Sage ERP Solutions

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Get On The Fast Track To Success

Is your sales team stuck in the slow lane?  Get them the turbo boost they need to shorten the sales cycle and respond faster to customer needs, while positioning your business for solid growth.  Get out of the slow lane and get your team on the fast track to success with a customer relationship management […]

Categories: Customer relationship management (CRM)

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Distributors Can Leverage ERP to Improve Customer Satisfaction

Most manufacturers and distributors traditionally look to customer relationship management (CRM) software as a solution for strengthening customer interactions and improving satisfaction levels.  However, according to a study discussed in “Putting The ERP In Customer Experience Initiatives,” posted by Erik Johnson on BusinessComputingWorld.co.uk, your enterprise resource planning (ERP) solution can impact customer satisfaction more than […]

Categories: Customer relationship management (CRM), Epicor ERP Solutions, ERP for distribution, ERP for manufacturing, inventory control

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Has Technology Changed Your Manufacturing Business?

Who hasn’t been changed by technology?  That’s what it does, and most the time, it’s for the better.  Software, hardware, and gadgets are continually evolving to make our personal and business lives easier, more efficient, and productive.  Here are a few ways you can stay on top of the fast-paced, technological advancements. Widen your footprint […]

Categories: Customer relationship management (CRM), ERP for manufacturing, ERP Software Information, Supply chain management (SCM)

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It Can Be The Little Things That Count Most

The marketplace can be saturated with the very same product or service that you offer.  Getting ahead of competition doesn’t always come down to the best price, but rather to the little things that make your product or service better.  Being reliable, on-time, providing top-notch products or services, and following up with your customers are […]

Categories: Business Intelligence, Customer relationship management (CRM)

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Tweets Aren’t Just for the Birds Anymore

A few years ago, no one ever would imagine that tweeting meant something other than a sound birds make.  How businesses reach customers has taken a major shift thanks to the use of technology.  Door-to-door sales has been replaced by websites and social media.  One thing that remains the same is that it still takes […]

Categories: Customer relationship management (CRM), Epicor ERP Solutions, ERP Functionality, ERP Software Information

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Top Three Advantages of a Full 360 Degree View of Your Work

Having insight into your business is an obvious benefit, but many features need to fall into place to achieve this.  To have a full 360 degree view of your work, you need data that’s accurate across all departments at any given time.   Powerful enterprise resource planning (ERP) software such as Epicor® ERP is the ideal […]

Categories: Customer relationship management (CRM), Epicor ERP Solutions, ERP Functionality, ERP Software Information, ERP Software Research

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