Medallia, the leading customer experience management company, has recently become a new Tensoft customer. The SaaS provider for companies such as Best Western, Four Seasons, Gold’s Gym, Sephora, Sony, and Verizon, will be implementing Tensoft Revenue Cycle Management to help streamline their contract management processes. For a fast growing company so strongly focused on customer experience, the importance of this can’t be overstated.
The company will be using Tensoft RCM to extend their core accounting and financial system, Microsoft Dynamics. Tensoft specializes in solutions for the software, technology and semiconductor industries, and has built out-of-the-box solutions that solve some of the toughest functionality needs for these industries. In particular, the SaaS/Software industry has specific revenue recognition, recurring billing and sophisticated contract management functionality that Tensoft RCM has been specifically designed to meet. Even within this industry, SaaS have a very different sales model than “traditional” software companies, and Tensoft RCM can track the nuances of sophisticated contracts and deliverables inherent to this model.
Combined with the core financial and reporting capabilities of Microsoft Dynamics ERP, Tensoft RCM provides one central location — and one integrated system — to automate a company’s life-cycle business processes such as billing and contract renewals as well as revenue recognition and FASB compliance management, using fully auditable and traceable processes. For more information about Tensoft’s products and services, please visit visit our website at the link below, or contact us directly.