The marketplace can be saturated with the very same product or service that you offer. Getting ahead of competition doesn’t always come down to the best price, but rather to the little things that make your product or service better. Being reliable, on-time, providing top-notch products or services, and following up with your customers are several of those little extras that can keep your customers coming back.
With the many options consumers have now a days, they’re allowed to be picky. If you don’t remember their name or what they ordered last time around, you can bet they’ll find someone who will. So how do you get this information at your fingertips?
First thing’s first- you need to have a scalable Enterprise Resource Planning (ERP) solution that integrates with your Customer Relationship Management (CRM) solution. The seamless flow of information that generates from integrated solutions gives your sales and customer service teams confidence in the data and helps them get their hands on critical information and fast.
The next step is just as important- you need to make sure to use that data the right way in order to achieve high customer satisfaction levels. Information only gets you so far until your sales and customer service teams need to take responsibility and set the bar high. When you’re deciding what information you need, analyze why you need it. Knowing the why behind your data will help you use it to your advantage.
We know you are dedicated to helping your customers and we here at ComTec Solutions are also dedicated to helping companies like yours succeed. Contact us to learn more about scalable ERP and how to integrate your systems at your organization. As stated above, it’s often the little things that make a difference, but it’s ultimately up to you to make those little things count.
By Vincenzo Chirdo, Epicor Sales Representative at ComTec Solutions, an Epicor Authorized Partner with offices in New York and Connecticut